Privacy Statement

I. Name and address of the responsible person

The person responsible within the meaning of the Basic Data Protection Regulation and other national data protection laws of the member states as well as other provisions of data protection law is:

Hotel Kaiseralm GmbH

Fröbershammer 31

D-95493 Bischofsgrün

Director: Guido Schreiner

Phone: +49 (0)9276-800

Telefax: +49 (0)9276-8145

E-Mail: info(at)kaiseralm(dot)de


II. Name and address os the controller for data protection

The data protection officer of the person responsible is:

Stephan Mörs

Data Protection UG (limited liability)

Allersdorf 19

95463 Bindlach

Telefon: +49 (0) 9208 / 6573015-0

Telefax: +49 (0) 9208 / 6573015-8

E-Mail:   datenschutz(at)protectmydata(dot)de

III. Data collection on our website

Who is responsible for the data collection on this website?

The data processing on this website is carried out by the website operator. This is

Busy Rooms GmbH

Kruppstrasse 82-100

45145 Essen, Germany

Busy Rooms GmbH processes the data when making a reservation or contacting us via our homepage.

Our websites are hosted by:

SANG Computersysteme GmbH

Kruppstrasse 82 - 100

45145 Essen, Germany

How do we collect your data?

Your data will be collected because you communicate them to us. This can be, for example, data that you enter in a contact form. Furthermore, the personal data that are necessary for the conclusion of a guest accommodation contract are recorded during a reservation.

Other data is automatically collected by our IT systems when you visit the website. These are mainly technical data (e.g. Internet browser, operating system or time of the page call). This data is collected automatically as soon as you enter our website.

What do we use your data for?

Some of the data is collected to ensure that the website is error-free. Other data may be used to analyze your user behavior. In addition, these are used to establish contact and are necessary data for a guest accommodation contract.

Data erasure and storage duration

The personal data of the data subject will be deleted or blocked as soon as the purpose of storage no longer applies. Storage may also take place if the European or national legislator has provided for this in Union regulations, laws or other provisions to which the person responsible is subject. The data shall also be blocked or deleted if a storage period prescribed by the aforementioned standards expires, unless it is necessary for further storage of the data for the conclusion or performance of a contract.

What rights do you have with regard to your data?

You have the right at any time and free of charge to obtain information about the origin, recipient and purpose of your stored personal data. You also have the right to request the rectification, blocking or cancellation of these data You can contact our data protection officer, Mr. Stephan Mörs (Data Protection UG) - see II. Name and address of the data security officer), at any time for further questions on the subject of data protection. Furthermore, you have the right to appeal to the competent supervisory authority.

IV. SSL encryption

This site uses SSL encryption for security reasons and to protect the transmission of confidential content, such as reservations or requests you send to us. You can recognize an encrypted connection by the fact that the address line of the browser begins with "https://..." and by the lock symbol in your browser line.

V. Statistical evaluations with Matomo:

This website uses Matomo (formerly Piwik), an open source software, for statistical evaluation of visitor access. Matomo uses text files, so-called "cookies", which are stored on your computer and enable an analysis of your website usage. This gives us the opportunity to optimize the websites for you and make them more visitor-friendly. The information generated by the cookies about your use of this website is stored on a local server of the provider in Germany.

If individual pages of our website are accessed, the following data is stored:

  1. IP address of the calling system of the user
  2. The website accessed
  3. The website from which the user accessed the called website (referrer)
  4. The subpages accessed from the accessed web page
  5. The time spent on the website
  6. Browser and operating system used
  7. The frequency of calling the website

The IP address is anonymized immediately after processing and prior to its storage. The evaluations generated with Matomo are completely anonymous and cannot be used to identify individual persons. You can prevent the installation of cookies by setting your browser software accordingly; however please note that if you do this you may not be able to use the full functionality of this website.

VI. Cookies

The Internet page partly uses so-called Cookies. These are small text files which are stored on your computer by your browser. Cookies do not damage your computer and do not contain viruses. Cookies serve to make our offer more user-friendly, more effective and safer.

Most of the cookies we use are so-called "session cookies". They are automatically deleted at the end of your visit. Other cookies remain stored on your device until you delete them. These cookies enable us to recognize your browser on your next visit.

You can set your browser so that you are informed about the setting of cookies and only allow them in individual cases. You can also set your browser to accept cookies in certain cases or to exclude them in general, as well as to automatically delete cookies when you close your browser. If cookies are deactivated, the functionality of this website may be restricted.

Some of those necessary cookies are:

CDN77: used for storing Images and Assets as a CDN

usefathom: used as a click statistic. This is cookieless and 100% anonymous. this belongs to Piwik/Matomo. Used as a click statistic tool. here are Cookies stored that belong to the BusyRooms CMS and all are needed to maintain the website functionality.

VII. Privacy policy in connection with Facebook SocialPlugIns:

Our website uses SocialPlugins ("Plugins") of the social network, which is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook"). The plugins are marked with a Facebook logo or the addition "Facebook SocialPlugin". If you visit a website on our website that contains such a plugin, your browser establishes a direct connection with the Facebook servers. The content of the plugin is transmitted directly from Facebook to your browser, which integrates it into the website. By integrating the plugins, Facebook receives the information that you have accessed the corresponding page of our website. If you are logged in to Facebook, Facebook can assign the visit to your Facebook account. If you interact with the plugins, for example by clicking on the "Like" button or making a comment, the corresponding information is transmitted directly from your browser to Facebook and stored there. The purpose and scope of the data collection and the further processing and use of the data by Facebook as well as your rights in this regard and setting options to protect your privacy can be found in Facebook's data protection information.

VIII. Right of appeal to the competent supervisory authority

In the event of violations of data protection law, the data subject is entitled to lodge a complaint with the competent supervisory authority. The responsible supervisory authority for data protection issues is the data protection officer of the federal state in which our company has its registered office. Data protection officer for Bavaria and their contact details can be found under the following link:

Copyright texts und pictures:

Please note, all images and texts on our homepage are protected by copyright. We use photos and pictures from:

© Tourist Information Bischofsgrün, Rüdiger Baumann, FVV Bischofsgrün, M. Sieber, E. Röder, Tourist Office Fichtelgebirge e. V., Skisportschule Nordbayern, Stephanie Schreiner, and Hotel Kaiseralm GmbH, Pixabay

The use of photos and texts for commercial purposes requires the express consent of the named persons and associations or the Hotel Kaiseralm GmbH.

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