Dear Guests,

welcome to our hotel Kaiseralm. In our information folder you will find general things and facts you need to know about our hotel as well as about the near environment. Our employees will do their best to make your stay as pleasant as possible.

For any question, desire, information as well as suggestion please do not hesitate to contact us.

We wish you a pleasant and relaxing stay.

Familie Schreiner
& das Kaiseralm–Team

Using the telephone

Dear Guest,

your room is equipped with a direct-dial telephone. The incurring telephone charges are registered and automatically added to your invoice. In order to make it easier for you to use our telephone system you will find enclosed the operators manual together with the most important numbers.

(Telephone charges 0,30 € per unit)

For connections within our hotel please dial:

Reception and wake-up service            9

Housekeeping                                       9

Restaurant                                           680

Room to room                                     Room number

Exchange line:

For all local and long-distance calls   0 
Police / emergency 0 - 112
Rescue/Fire brigade 0 - 112
Dr. Hieber - Doctor 0 - 226
Doctor on call                    0 – 116 117

Direct-dial international 

Dial 0 + dial the international access code plus the country code + subsequently dial the local network number +  the number of the required subscriber

telephone Hotel                       09276 - 80-0
fax 09276 - 8145

Opening times of our restaurations

Restaurant Frankenkrone:

Our restaurant "Frankenkrone" offers you 220 seats. Here you may be pampered by our chef. We are sure that you will find the perfect wine, which matches your meal. In our wine list you will find 70 bottle wines and about 16 open wines.

breakfast         07:00 to 10:00 a.m.

dinner            06:00 to 09:00 p.m.


In our „Bierstüberl“ you may make yourself feel comfortable. We are serving you local specialities and fresh draught beer, in an rustic, inviting atmosphere.

open from     11:00 a.m. to 12:00 p.m.

lunch             12:00 a.m. to 01:45 p.m.

dinner           06:00 p.m. to 09:00 p.m.

Between 11:00 a.m. and 10:00 p.m. we serve you cold and hot specialities from our snack list.


In summertime you may enjoy the view from our coffee- and barbecue terrace.
For dinner we are serving you regional and international specialities or you will be pampered by us with delicious meals from our barbecue. If the weather is fine the terrace is open till 22:30 p.m.


Saturday from 08:00 p.m.


You will find our „Quellenstube“ behind our hotel bar. Music from our hotel orchesta/band, every Saturday (except in August).  On the other days we will open our „Quellenstube“ on request for larger groups etc.

Leisure time activities in our hotel

Pool & Sauna:

You will find our swimming pool and our sauna on the basement. You can take our elevator. Your key opens the door to our swimming pool with sun terrace.

Opening times:

swimming pool         07:00 a.m. to 10:00 p.m.

sauna                          04:00 p.m. to 10:00 p.m.

infrared cabin           07:00 a.m. to 10:00 p.m.

A bathrobe can be required by contacting our reception (telephone number 9).

The lending fee is € 3,00 a day, if you stay longer then one day, it is for free.

Our physiotherapy department offers various massages and treatments.We would be delighted to receive yor requests for an appointment (phone 9).

Bowling alley:

Our bowling alleys are on the basement. You may book the bowling alley at our reception –costs: € 10.00 per alley and hour.



One pool table is in front of the bowling alley in thebasement (coin / 1 game = € 1.00).


The table tennis room can also be found in the basement. Table tennis bal and table tennis bat can be borrowed at our reception.



You may also obtain card and party games at our reception.




We have free Wi- Fi in our house. You can find information for usage listed below.

1) Setting the laptop
Mostly the laptop network settings for wireless networking are on "IP address automatically" set. It requires no modification to your device. The wireless network is typically detected automatically and connected. The Wi-Fi icon will appear without the cross. Make sure, by relaxing with the right mouse button to display the available wireless networks.

2) Registration

To register please click on the link "Kaiseralm-Gaeste" (picture 1). Then please enter the current password (you will get it at the reception). You come to the site of the terms of use (picture 2). Please check the conditions of use and if you accept them, please click on "I accept the terms of use" and enter the current password again (picture 3).

If you have any questions, please feel free to contact our reception team.



Guest-Information from A to Z




Arrival/ Departure 

The rooms are at your  disposal  at 03.00 p.m.

On the day of departure you can use the room till 11.00 a.m.


It is possible for you to get an adapter for rent on the reception.




If you need a bathrobe, please contact our reception. The lendingfee charge is € 3,00 per day. If you stay longer than 2 days it is for free.

Baby Bed/Children

Baby cots and extra beds for children (to 6 years for free, from 7 years € 16,00 per night) we will gladly provide


We can organize a babysitter. Please ask at the reception.

Bank/ ATM

  • Add. Sparkasse Bischofsgrün, Wunsiedlerstraße 13
  • Add. Raiffeisen Bank, Hauptstraße 30
  • For changing foreign currency please ask at the reception.


If you want to rent Bikes please ask the reception.


The bike-room is next to our hotel entrance. You may get the key at our reception.


You find the bowling alley on the basement. For any reservation please ask at the reception.


We are pleased to bring your breakfast up to your room. Please mention your desires at our reception (' 9). For this we charge € 5,00 extra.

bed linen

We provide allergy bed linen. We change your sheets twice a week. Other wishes please tell us.



Cash and valuables

Please deposit your valuables and higher amounts of money in our reception´s keeping. (usage is for free).


Our reception will inform you about connections and schedules of the public means of transport or your car.


At our reception we are pleased to make copies for you.


If you are in need of further covers. Please contact our reception (' 9).

Cleaning and ironing

Our hotel offers washing & ironing service. (Price according to price list). If you hand in your clothes in the morning until 9.00 a.m.they will be returned the same day until 12.00 a.m. Dry cleaning ( for stain-removes from suits) done from a extern company  (duration  2 to 3 days)

Cinema / Theater 

Add.: Cineplex Bayreuth
Add.: Cine Center Marktredwitz, Kösseinestraße
You may get a programm at our reception.

Coach-trip / sleding

We will be pleased to arrange a trip by coach.

Coach drive

We are looking forward to help you with your reservation.

Church service

Catholic church: Saturdays 04:30 p. m
Protestant church: Sundays 09:30 a. m

Catholic church: Sundays 09:30 a. m
Protestant church: Sundays 08:00 a. m

Conference Rooms

There are 5 meeting rooms of various sizes are

available. All rooms have natural daylight and conference equipment

Cross-country ski track

You can find informations about the tracks and maps on our reception. Station: Kiefernweg, Vogelherdparkplatz and Wülfersreuth

Cross-country rental

Braun´s Skialm /' 0-282
Ski-school North Bavaria /' 0-405



If you want to use the phone in your room, please dial “0” and than the phone number desired.


General medicine and sport medicine.
Add.: Dr. Hieber Rangenweg 7 / ' 0-226


Emergency-service: ' 0-112

In cae of fire:    ' 0-112


Do not disturb

Hang the sign on the door if the room should not be cleaned or  you don’t want disturb 





220 V alternating current

Emergency – number

Police  ' 0-112

Fire brigade and ambulance ' 0-112

Emergency exit

Please pay attention to our survey map on your room, door and near the elevator.


Electrical equipment

The use of electrical appliances (iron, electric kettle, coffee maker) is not allowed


Express Check  Out 

We offer a express check out on the eve of.




It will be a pleasure for us to order flowers for you.


Forgotten things

At our reception you can buy some different cosmetic articles as well as other different products.

First aid

In case of emergency please call our reception. (phone number: 9)

Fire extinguisher

On every floor you will find an extinguisher in the stairwell. The others are signposted.





Guest-Information from A to Z






Gas station

You may find a gas station (AVIA) on the other end of Bischofsgrün





“Im Trend”,  Hauptstr. 13 /' 0-508

„Friseureneck“, Hauptstraße 18 / ' 0-926686

„Salon Nirschl“, Ochsenkopfstraße 2 a /' 0-345


Bayreuth, Hohe Warte / ' 0-0921/280-0

Bayreuth, Klinikum /' 0-0921/400-0

Marktredwitz, Krankenhaus /' 0-09231/8090




All rooms and public areas are equipped with wireless internet. The use is free of charge after registration.

Internet Terminal

You can find a computer with an internet connection and the possibility to print out on the reception


For IT questions, please contact our technical staff at your disposal.



According to our pricelist it is possible to get your clothes to be ironed from 09:00 to 15:00p.m.





If you want to make treatments for Massage please contact the reception  ' 9





Market garden / Flowers

Blumen Leppert, Hauptstraße 26 / '  0-8280



Messages for you will be left in your room-key pigeon hole with your room number at our reception.


All rooms have a mini bar. For prices please look at the price list in the room




Luggage Service

If you are in need of any help with your luggage, please call the reception (' 9)





You may find a small kiosk at our reception with different cosmetic articles like toothbrush, toothpaste, disposable razor and some other products.





You may buy newspapers or magazines at our reception.





Parking spaces are for free in front of our hotel. If you require a parking space in our underground car park please contact our reception. (about € 8,00 per night)




Guest-Information from A to Z






Please pay your room cash or by bankcard. Following credit cards are accepted:  VISA, Master Card and American Express




Risk of fire

 Please contact our reception immediately. You will
find the description for the escape route at the
 door of your room. In case of a fire please don’t



More pillows (40x40, 80x80, neck roll) are available on request at the number (' 9)


Pets are allowed but not in the restaurant and the
pool area.



Our letter box for guests will be cleared from Monday to Saturday at 09:00 a. m. You will find the letter box at our reception


You can buy postcards and stamps at our reception.

Post Office

Business “Zeh”, Wunsiedler Straße 3 / ' 0-236


Pharmacy “Hubertus”, Ochsenkopfst. 5/ ' 0-251




Radio programs

You can listen music via TV


Rent a car

Add.: Autohaus Greiner Birnstengel /' 0-9880

Add.: Europcar Bayreuth /' 0-0921/726360

Add.: Sixt Bayreuth / ' 0-0180-6666666



 Our reception is open around the clock. You can  
 reach us by phone, please dial number 9 or 615

use the elevator.

Room service of beverages

We are pleased to serve all kin of beverages up to your room, 24 hours a day. (According to the pricelist in your room)

Room service of meals

 For the room service during the period 8:00 to  
22:00, we have created a separate menu card. Your
 order is possible until 09:45 pm (' 9).





Please keep your valuables and higher amounts of money in our reception’s keeping (usage for free).



For any information please contact our reception.

Shoe polishing machine

On every floor in the stairwell you may find a shoe polishing machine.


Shuttle Service

We offer a shuttle-service to “Bayreuther   Wagnerfestspiele” from 25 of July to 28 of August. Please make an appointment till 10:00 a.m. at our reception. Further shuttles are only on request.


You may buy stamps at our reception.


If you require any slippers you may acquire them at our reception (' 9).





Guest-Information from A to Z




Scan option

A copy and scan option is at the front desk.


The ski-room is next to our hotel entrance – you can get the key at our reception.


Braun´s Skialm / ' 0-282

Ski-school North Bavaria / ' 0-405


Sled Rentals just ask at the reception



You can find a cigarette machine in front of the Bierstüberl. It is not allowed to smoke inside the hotel. Its only allowed outside. For example at the hotel entrance.


Sewing service/Sewing set

We offer a sewing service for you. Have a look on the price list in your room. You can get a sawing set on our reception.

Sports equipment

For the rental of bikes or other sports equipment please don`t hesitate to contact the reception. It will be a pleasure for us to organise it for you.


Please contact the front desk, if you need a stool in the bathroom ' 9



Please inform us if you need a taxi. It will be a pleasure for us to order one.


For phoning from our hotel please dial “0” and then the number desired. The costs are € 0,30 per unit





We are pleased to send your fax (€ 0,30 per unit).


Television guide

You will find the program in your room.

Tennis court

The tennis court is situated “am Göhren”. You may get an appointment through our reception or the company Grießhammer. // ' 0-1203


You will find the latest TV-guide in your room.



We will change your towels daily if they are lying on the floor, in the bathtub or in the shower.



You can get information about train-schedules at our reception.




You can borrow an umbrella at our reception.





Bischofsgrün: protestant vicarage / ' 0-274

Fichtelberg: catholic vicarage / '  0-09272/96056



Wake-up service

We will wake you up at the time you want. Please phone number 9.

Wireless Lan

In all public areas and in the rooms available. The password you can get at the reception.



Leisure time activities around the hotel



Bischofsgrün is the starting point for your leisure time activities because of its wooded and mountainious environment and its different sights.

Historical things:

Bischofsgrün had even in 1204 its own parish church and was first mentioned in 1242 in the certificate of bishop Otto and was regarded as the eastern border of the bishopric Bamberg. According to tradition, however, Bischofsgrün had a hollow glassworks in the year of 900. At that time Bischofsgrün was called “Bischofsgrune”. Even the first settlers were very skilled in craft and used the raw materials like tin, gold, wood with alkali, iron-free quartz and clay for their skilled work. In 1317, 5 brothers form Hirschberg received the Rudolfstein and the belonging villages as well as “Bischofsgrune”, by inheritance. Under their reign even in 1340 the manufacturing of glass came to its height. The shield of Bischofsgrün presages of this glass-manufacturing as well as of mining. The small village in the low mountain range was very early a resort in the Fichtelgebirge.


Bischofsgrün is situated in the middle of the high „Fichtelgebirge“ at the end of the two highest mountains of Franconia, the „Ochsenkopf“ ( 1024 m ) and the „Schneeberg“ ( 1052 m ). Bischofsgrün is situated at an „isle of clearance“ at the hight of 680 m (above sea-level), surrounded by spruce woods and meadows, which are typical for the low mountain range.Bischofsgrün has with its part of a village Wülfersreuth one of the highest situated settled regions (700 m) of Franconia.

The length of the chairlift (new buildt in 1992) is 2241 m and gets over a difference in altitude of 354 m. The climb will last about 17 minutes. There is a lookout tower and a tourist café „Asenturm“ (closed on Monday in summer months) at the park. Bikes may be transported from the south side (tour from Fleckl). In addition there is a mountainbike way at your disposal. This way should only be driven along with a helmet.

The summer-toboggan run started half the way at the northern course (tour Bischofsgrün). Here it is possible to get out of the chairlift. The length of the summer-toboggan run is 1.000 m and has 10 steep bends. In case of doubt, we will ask by phone if the run is open. The Alpine coaster starts at the Valley station  "Nord"

The walks and cross-country courses started partly, directly in front of the hotel and at the valley station of the Ochsenkopf. For alpinist-skier there are about 12 runs around the Ochsenkopf. Ski- and ski-school for children is in the village.

Enclosed you will find some walks and trips in our region. At the reception you will find brochures for your destinations.

Trips and sightseeing tours



Trip to Fichtelberg (10 min.)

Visit of the museum for automobiles with its classics, prototypes, dream cars and motor-racing cars. Trip to „Fichtelsee“.

Trip to Marktredwitz (25 min.)

Visit of the distillery museum of the company „Rauch“ with taste, walk through the pedestrian precinct with the  historic town hall.

Trip to Neuenmarkt (25 min.)

Guided tour through the museum for steam engines, situated at the end of the first steep way of Europe, the "Schiefene Ebene". Afterwards it is possible to drive to Kulmbach which is only 20 minutes away.

Trip to Wunsiedel (25 min.)

Visit of the most beautiful national theatre of Germany, the „Luisenburg“ (Festivals June-August), then a walk through the labyrinth of rocks. Visit of the liquor manufacturing "Sechsämtertropfen" with taste.

Trip to Bayreuth (30 min.)

Visit of the Richard-Wagner-festival theatre, the Eremitage, the „Markgräfische Opernhaus“ and the museum of brewery of the “Maisel” brothers.

Trip to Kulmbach (45 min.)

Visit of the „Plassenburg“ with its  German museum for pewter figures (the biggest collection of pewter figures).

Trip to Waldsassen (45 min.)

Visit of the basilica, one of the most fascinating baroque churches of Bavaria, as well as the library of the monastery.

Trip to Kronach (1 h.)

Visit of the fortress “Rosenberg”, in which you can find the franconian gallery of the Bavarian national museum and the country museum of Franconia.


Trip to Bamberg (1,2 h.)

Visit of the  „Bamberger Doms“ and the old town centre . Then a trip to the castle „Pommersfelden“. 

Trips and sightseeing tours



Trip to Coburg (1½  h.)

Visit of the  „Veste Coburg“, one of the biggest castles of Germany, with antiquities, collections of weapons and arts. Then a visit of the museum of nature with about 400.000 objects and the doll museum of Coburg. Not far from Coburg  you will find the game park palace “Tambach”.

Trip to Schleiz (1 h.)

Visit of the palace „Burgk“ then a boat trip at the “Bleilochtalsperre” (only in summer). Eventually trip to  Saalfeld in  the grotto of fairies (1 h.).

“Town of china” Selb (40 min.)

Stop in Hohenberg a.d. Eger with a visit of the museum of the german china-industry. Buying-facilities in Selb at Hutschenreuther, Rosenthal and Heinrich Porzellan.



 Trip to Vogtland (1 h.)

Visit at the „town of lace“ Plauen, the centre of the Vogtland. You drive from Plauen, to the „Talsperre Pöhl“ (from April - October tour by ship). Return journey via Syrau with a visit of the dragon cave and the only one of the formerly 30 windmills of the Vogtland.

Trip to Regensburg (2 h.)

Sights: Stone Bridge, Porta Prätoria, Dom St. Peter, Basilica St. Emmeram with  cloister and Castle Thurn and Taxis.

Trip to Franzensbad - Frantiskovy Lázné (1 h.)

The town with its healing swamp is situated near the town Cheb and has a wonderful park.

Trip to Karlsbad - Karlovy Vary (2 h.)

The town with the 12 thermal-sources is the biggest and most well-known health-resort in the Czech Republic. The „Mühlbrunn-Kolonnade“ and the terrace builds over the river „Tepl“ are in the centre and are great for walks.

Trip to Marienbad - Mariánské Lázné (1½  h.)

The town in a sea of green, is the second biggest health-resort with 40 healing sources and is situated foothills of the “Kaiserwald”.


Please notice that the journey-times stated are only for the driving with your car and may be lengthen if there is much traffic.